WHAT I’D LIKE TO DO TO THE PHONE…
WHEN A PATRON CALLS IN A REQUEST AND DOESN’T HAVE THEIR ACCOUNT NUMBERĀ


WHEN A PATRON CALLS IN A REQUEST AND DOESN’T HAVE THEIR ACCOUNT NUMBERĀ

No, when they call and are like, “Well, I want this books… but I don’t know the title. …No, not the author, either. …I...
and then they argue with you about it. DX